Boho Casino Australia Support Team
Get help anytime through live chat, email, phone, or messaging apps. Support operates 24/7 in English and responds within minutes for urgent matters. Contact the Boho Casino team for account assistance, payment queries, technical issues, or general questions.
Live Chat Support
Live chat connects you to a support agent in real time. This is the fastest way to resolve most issues.
When to use chat:
- Account login problems;
- Bonus activation or questions;
- Mobile app questions;
- Payment processing delays;
- Quick game or navigation questions.
How to access:
Click the chat icon at the bottom right of any page. Chat is available 24/7 in English. No login required to start a conversation.
Response time:
Most chats connect within 60 seconds. Complex issues may take 3–5 minutes to resolve.
Tips for faster help:
- Have your username ready;
- Describe the issue in your first message;
- Include screenshots if relevant;
- Stay online until the issue is resolved.
Email Support
Email support handles detailed requests that don’t require instant replies. Use this channel for account documentation, formal complaints, or multi-step issues.
When to use email:
- Identity verification (KYC) submissions;
- Withdrawal disputes or delays;
- Detailed bonus queries;
- Account closure requests;
- Complaint escalation.
Contact details:
Send emails to [email protected]. Include your username and a clear subject line such as “Withdrawal Delay – [Username]” or “KYC Document Submission.”
Response time:
Expect a reply within 6–12 hours. Complex cases may take up to 24 hours.
Tips for faster replies:
- Use a descriptive subject line;
- Attach relevant documents or screenshots;
- Include your account username and email;
- State the issue and desired outcome in the first paragraph.
Technical Support
Technical support resolves game malfunctions, payment system errors, and account access issues. Use this service when standard support can’t solve the problem.
When to contact technical support:
- Games not loading or freezing mid-play;
- Payment gateways timing out;
- Login errors or password reset failures;
- App crashes or installation issues;
- Bet settlement disputes.
Contact details:
Email [email protected] or use the dedicated technical chat option in the support menu. Phone support can also escalate technical cases directly.
Response time:
Initial acknowledgment within 1 hour. Resolution depends on complexity but typically takes 2–24 hours.
Tips for faster resolution:
- Provide your device type and operating system;
- Include error codes or screenshots;
- Describe what you were doing when the issue occurred;
- Test the issue on a different device or browser if possible;
- Note the date and time of the problem.
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